Service Manager

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Using the Service Desk Console

This section describes how to use the Service Desk Console.

Working with Roles

Submitting a Service Request on Behalf of a Customer

About Analytic Metrics

About Budgets

Working with Change Management

Working with Configuration Item Management

Working with Incidents and Incident Management

About Inventory Management

Knowledge Management

Working with Problems and Problem Management

Working with Portfolio and Project Management

Working with Release Management

Working with Reports and Report Management

Working with the Service Catalog

About Request Offerings

Working with Service Requests

Working with Service Level Management

Working with HEAT Voice

Using the Mobile Client App

Working with Logs

About Activity History

Working with Approvals

Working With Attachments and URLs

Using Email

Working with Stakeholders

Working with Tasks

Working with Workflow Instances

Working with Dates, Times, and Time Zones


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